CHEP, the global leader in pallet and container pooling services, announced the company is participating in the 19th Annual TNS Global TRI*M™ Conference in Hauppauge, New York, starting tomorrow. Two of CHEP’s leading authorities on quality and service, Bill Duff, Director of Quality & Voice of the Customer, and Wendi Brown, Manager of Customer Experience Research, will present a workshop entitled “Elevating the customer experience with a controlled and measurable process” on Friday, March 13, 2009.

The TNS Global TRI*M Conference is an annual international gathering of TNS’ internal stakeholder management experts and their clients in order to discuss the latest developments in stakeholder management research, exchange ideas and network on an international scope with major players of all industries.

The CHEP presentation is based on an annual research project that was launched in 2001 to measure, manage and monitor customer satisfaction and loyalty. CHEP uses Six Sigma methodologies to analyze opportunities identified by TNS to align the company on key initiatives and share best practices. The results of this benchmarking are an elevated customer experience derived from the quality delivery of all processes and system enhancements throughout the CHEP business.

“Customer experience is more than just a buzz word at CHEP. We demonstrate it through our actions, commitment to execution and recognition that the voice of the customer is the critical path for growing and maintaining strong customer retention,” said Duff. “Our presentation lays out the process by which we work to ensure our customer partners get continual value from our services.”

The Global TRI*M Conference features client case studies, presentations on latest developments by TNS and a Knowledge Fair, which covers issues like transaction research, corporate reputation, employee commitment, target setting and action planning. In addition to CHEP, conference attendees will hear from customer-driven organizations like Ricoh Europe, GS1 US, T-Mobile and Banco Popolare.

About TNS Global

TNS Global is the leading market research agency in most European countries. In the US, TNS Global is the largest custom market research provider. In Asia, TNS Global has the strongest custom market research network. More information can be found at tnsglobal.com

About CHEP

CHEP is the global leader in pallet and container pooling services serving many of the world's largest companies. The company has more than 7,000 employees and operates in 45 countries. Combining superior technology and an asset base of more than 300 million pallets and containers, CHEP offers its customers exceptional value, a platform that enables reduction in customer product damage, and an environmentally sustainable logistical solution. Supply chains served include consumer goods, produce, beverage, and the automotive industry. With global partners that include Procter & Gamble, SYSCO, Kellogg's, Kraft, Nestle, Ford and GM, CHEP is known for Handling the World's Most Important Products. Everyday. For more information about CHEP, please visit: www.chep.com.